Privacy Policy

At Sanctum Psych, your privacy is treated with the highest level of care and ethical responsibility. This Privacy Policy outlines how your personal information is collected, stored, used, and protected in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

We may collect and store the following types of personal information:
• Your full name, contact details (email, phone number, address)
• Emergency contact information
• Demographic information (e.g. age, gender identity, occupation)
• Relevant medical or psychological history
• Session notes and correspondence
• Payment and billing information (if applicable)

Personal information is collected via:
• Intake forms or emails submitted through our website
• Phone or video consultations
• Clinical sessions and therapy notes
• Correspondence between you and Sanctum Psych

Information is collected to:
• Provide you with therapeutic services
• Conduct clinical assessments and tailor support
• Ensure your safety and quality of care
• Maintain accurate records as required by law and ethical practice

All client information is securely stored in encrypted, password-protected platforms that comply with Australian privacy and data protection regulations.

Physical records (if used) are stored in locked, private locations.

Your personal information will never be sold, rented, or disclosed to third parties without your consent, except where:
• Required by law (e.g. subpoena, mandatory reporting)
• There is a serious risk of harm to you or others
• With your explicit consent to share with a GP, psychiatrist, or other provider

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate. Please submit your request in writing.

Our website may use cookies or similar technologies for basic analytics. No identifiable client data is collected via cookies.

If you use third-party services (e.g., payment processors, online forms), please be aware they are governed by their own privacy policies.

 

If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site www.privacy.gov.au